ArCoin Customer Support Knowledge Base

Customer due diligence

ArCoin Ethereum Contract and Standard

You can view details of ArCoin’s contract and transactions by reviewing ArCoin’s etherscan

ArCoin runs on the ERC-1404 standard. Specifics on this standard can be found at https://erc1404.org/

Identifying ArCoin Correctly

ArCoin can be identified by the ticker ARCA. 

Arca’s ArCoin are not to be confused with ARCoin (contract: 0xA0fEbbd88651CcCa6180BEEFb88e3B4cf85Da5be). ARCoin is not affiliated with Arca in any way.

Purchasing Questions

Overview of the ArCoin Investment Process

Before purchasing ArCoin investors should read our FAQs to better understand the requirements and processes of ArCoin and being an ArCoin holder.

Our Technology Provider, TokenSoft, has provided an in depth walkthrough of ArCoin and the ArCoin Purchasing Process outlined below accessible here. The following is a high level overview of the ArCoin purchasing process.

1. Create an ArCoin account in the portal
2. Complete KYC/AML identity verification in the portal
3. Wait for an email confirming identify verification (average time for verification is a few minutes but can take up to three days)
4. In the portal select a compatible ETH wallet where your ArCoin will be minted. TIA (see below for details), Gemini, or select BitGo wallets are currently supported. Enter the amount you plan to invest in ArCoin
5. Complete a wire or ACH with the information provided in the portal, see below for more information on wires/ACH. Expect this process to take a few business days.

What currencies can I use to purchase ArCoin?

You can use U.S. Dollars to purchase ArCoin through our website. If you are buying ArCoin directly from another ArCoin holder, you can use any currency (digital or fiat) agreed upon by both parties.

Is there a minimum amount of ArCoin I need to purchase?

If purchasing directly from the Fund, the minimum purchase amount is $1,000. If you are purchasing ArCoin from another ArCoin holder, the transaction will be negotiated between the parties and there is no minimum amount that must be purchased.

How long does the entire purchasing process take?

The length of time between beginning the ArCoin purchasing process and receiving your ArCoin depends mostly on how quickly you move through the purchasing steps. Current investors in ArCoin fall within a 4-10 business day range from initial account opening to ArCoin minting. If you are eager to get your ArCoin, at best, this flow could be completed in four business days, but this would require immediate action on all elements of the purchasing process on your end, including no delays in your wire/ACH. That being said, there are two processes in the purchasing flow which will require patience and may vary your ArCoin receival timeline.

1. The steps in the purchasing flow before the wire/ACH normally take just a day to complete. This section contains investor information needed to mint ArCoin. Note that though, on average, KYC/AML verification is very short it can take between 1-3 business days to complete. 

2. Once the above is completed, the next step in the purchasing process is sending the wire/ACH. This process will, at a bare minimum, take 2 business days but varies in speed depending on your bank. See “what happens after my wire/ACH is sent” for more details.

How do I complete a wire/ACH?

1. Select compatible wallet for custody: the wallet you created or selected will be empty as the transfer of funds has not yet occured. Note that ArCoin is currently supported by TokenSoft Investment Account Wallets, Gemini Wallets, and select BitGo wallets.

2. Complete an ACH or wire transfer: contact your bank or read up on their wire policy (most banks have you complete wires in person. For ACHs, some applications are not supported by our receiving bank, Signature Bank, so please check this before sending your ACH. The ACH or wire forms (which your bank will provide) can be filled out using the credentials on the "Make a Payment" page within the portal. It typically takes two to five business days for our Transfer Agent to receive a wire or an ACH. 

What happens after my wire/ACH is sent?

Investors whose wires are received before close of market (4pm ET) typically see ArCoin minted in their wallet at 5pm ET. Close of market is when the net asset value (NAV) of the fund is calculated by the Fund administrator. This is a key step in overseeing an SEC registered closed end fund as the value of the Fund's portfolio of U.S. Treasuries and equivalents will be audited at this time to guarantee new investors the proper allocation of ArCoin in relation to funds deposited. Arrival of ArCoin into your wallet is also contingent on ETH gas charges. Gas prices on the Ethereum blockchain have been unusually high as of late and thus may slow the process of ArCoin being minted into your account. If this is the case, know that the ArCoin are in route, just the delivery is slowed.

How do I transfer ArCoin and does the receiving wallet need to be whitelisted?

In order to transfer ArCoin peer to peer, the receiving wallet must be whitelisted. This means the owner of the wallet gone through KYC/AML in the ArCoin Portal.

Whitelisting a wallet: to whitelist a wallet complete the KYC/AML section of the “purchase” flow in the ArCoin Portal. You will receive an email once your identity has been verified. Your wallet will then be whitelisted to receive ArCoin from the previous holder.

Transferring ArCoin: ArCoin may be transferred peer to peer using a medium of exchange deemed appropriate by the two transacting parties. At this time, peer to peer transactions must be arranged by two interested parties.

Who can buy ArCoin?

Currently, ArCoin are available for purchase by U.S. Persons, including individuals over the age of 18 who are either U.S. citizens or permanent U.S. residents, and any U.S. corporations, partnerships or similar organizations. There is no requirement that purchasers be either accredited investors or qualified purchasers, as those terms are defined under U.S. securities laws. Arca will continue to evaluate whether ArCoin can be used in any additional jurisdictions, in light of local securities laws and other applicable regulations and laws. Please note, if purchasing through the ArCoin website, the minimum investment is $1,000.

Do I need to undergo AML/KYC to own ArCoin?

All ArCoin holders will have to undergo AML/KYC and will have to set up a Fund account with the Fund’s transfer agent. ArCoin holders must provide an Ethereum wallet address that will be whitelisted and used to hold ArCoin. If you do not have an Ethereum wallet address, one can be provided by TokenSoft.

What wallets support ArCoin?

ArCoin operates on the ERC-1404 Token Standard which is an open source standard for security tokens. This standard is currently accepted by Gemini and select BitGo wallets. Investors are also offered a TokenSoft Investment Account wallet which can be generated for you while you are purchasing ArCoin. ArCoin can not be minted or moved to wallets which are not capable of supporting ERC-1404 tokens. There may be wallets not listed above which support the ERC-1404 standard. Please check with your wallet provider if you have questions regarding wallet compatibility.

How do I edit my wallet address?

If you enter a wallet address which does not currently support ArCoin you will need to email support@arcalabs.com with a supported wallet. Accepted wallets at this time are TokenSoft Investment Account Wallets (see below for easy set up), Gemini Wallets, and BitGo wallets. On average, it will take one to two days to update your new ethereum wallet with the system.

Can you explain how the TokenSoft wallet is set up?

TIA is the TokenSoft Investment Account, which is a wallet created by our service provider. Since the onboarding / KYC and self custody wallet are both TokenSoft products, the ArCoin portal will pre-determine what the ETH address of the wallet will be, all you have to do is select the TIA wallet when you get to the wallet custody screen. You are then able to use the same log-in credentials used in the ArCoin Portal for the TokenSoft Investment Account. The Tokensoft wallet is a self custody wallet so when you log-in the first time, private keys will be generated and the investor (you) will be given the option to download the private keys. The wallet is free so no need to worry about subscription fees!

What if I’ve lost my private keys or my ArCoin?

Please contact the Fund’s transfer agent, DTAC LLC, at 1 (800) 445-3148 for further instructions.

How many ArCoin will I get when they are minted?

ArCoin are minted in an investor's wallet typically an hour after close of market (4pm ET). This is when the net asset value (NAV) of the fund is calculated by the Fund administrator, Ultimus Solutions. The NAV of an ArCoin is calculated by taking the total value of all the cash, U.S. Treasury Securities, and any other securities in the Fund’s portfolio, minus any liabilities, and dividing it by the number of ArCoin outstanding to get a per share NAV. This is a key step in overseeing an SEC registered closed end fund as the value of the Fund's portfolio of U.S. Treasuries and equivalents will be audited at this time to guarantee new investors the proper allocation of ArCoin in relation to funds deposited.

Redeeming Questions

How often can I redeem my ArCoin?

You will be able to redeem a portion of your ArCoin on a quarterly basis. Every quarter, subject to the review and approval of the Fund’s Board of Trustees, the Fund will offer to purchase between 5% and 25% of the ArCoin then outstanding.  Please see the prospectus for more information regarding quarterly repurchase offers.

How will I know when a redemption date is approaching?

Approximately 30 days before each redemption date the Transfer Agent, DTAC LLC, will contact all ArCoin holders to provide formal notification of the redemption window, the process and detailed instructions on how to redeem your ArCoin.

Are there any fees associated with redeeming my ArCoin?

There are no redemptions fees for redeeming from the Fund. However, as a redeeming ArCoin holder, you will be responsible to pay any gas fees imposed by the Ethereum blockchain to redeem ArCoin.

Is there a limit on the amount of ArCoin I can redeem at one time?

The Arca U.S. Treasury Fund will make a repurchase offer for between 5% and 25% of outstanding ArCoin on a quarterly basis. Each quarter, the Trustees of the Fund will determine the maximum redemption amount the Fund will repurchase and that will be communicated to ArCoin holders of record by the Transfer Agent (DTAC, LLC) approximately 30 days before the date you must make your redemption request (“Deadline”).

If the holders of ArCoin in the aggregate submit redemption requests for more than the total amount of the Fund’s repurchase offer, the Fund may, but is not required to, repurchase an additional amount of shares not to exceed 2% of outstanding ArCoin as of the Deadline. If holders of ArCoin exceed the maximum amount of the repurchase offer, the Fund will generally reduce the amount each ArCoin holder can redeem on a pro rata basis, subject to limited exceptions set forth in the prospectus.

How will I know what the redemption price will be for ArCoin?

The redemption price of ArCoin will be the NAV of the Fund as of the close of regular trading on the New York Stock Exchange on the “Repurchase Pricing” date. You should review the prospectus for more information about the redemption price. You will be able to find the daily NAV on arcoin.arcalabs.com or you can call 1 (800) 445-3148.

Support Questions

What are the steps to take if I feel like my account has been compromised?

Immediately contact the Transfer Agent at 1 (800) 445-3148. The Transfer Agent will freeze your account and investigate the reported issues.  The Transfer Agent may establish a new account and replace your ArCoin or take other actions as outlined in the Fund’s prospectus.

An investor should carefully consider the investment objectives, risks, charges, and expenses of the Arca US Treasury Fund before investing. This and other important information is available in the Fund’s prospectus, which should be reviewed carefully prior to investing. To obtain a prospectus, please visit https://arcoin.arcalabs.com or call 1-800-445-3148. 

The Fund’s Annual Operating Expense Ratio, as reflected in the current prospectus is 3.22%, however, Management has entered into an expense limitation agreement pursuant to which the Fund’s expenses will not exceed 0.75% for the first year after the effective date of the Fund’s prospectus.  For more details relating to the fund’s expenses, please review the prospectus.  

No assurance can be given that the Fund will achieve its investment objective, and investment results may vary substantially over time and from period to period.  

An investment in the Fund involves risk, including loss of principal. An investment in the Fund is suitable only for investors who can bear the risks associated with limited liquidity in the shares and the uncertainty of emerging technologies and should be viewed as a long-term investment.  

Other risks specifically associated with the Arca U.S. Treasury Fund are detailed in the prospectus and include no history of operations risk, conflict of interest risk, interval fund risk, no minimum amount of proceeds risk, fund closure risk, liquidity risk, tax related risks, credit and non-payment risk, interest rate risk, portfolio management risk, market risk, repurchase agreement risk, portfolio turnover risk, call risk, valuation risk and issuer risk.   

The Arca U.S. Treasury Fund is the first registered funds to offer digital securities and there are additional risks associated with this feature of the Fund, including regulatory risk, liquidity risk, emerging technology risk, operational and technology risk, and risks specifically associated with Ethererum blockchain.  There is the risk that management may be unable to successfully use blockchain technology to validate ownership and transfer ArCoin. 

For details regarding all of the risks described above, please review the
prospectus.  

Arca Capital Management, LLC (“Arca Capital”) serves as adviser to the Arca U.S. Treasury Fund, and the Fund is distributed by Ceros Financial Services, Inc., Member FINRA/SIPC (“Ceros”).  Arca Capital and Ceros are not affiliated.